Terms of Service

Effective Date: April 5th, 2025

Welcome to www.winewellchiller.com, operated by Wine Well Chiller LLC (“Company,” “we,” “us,” or “our”). By accessing or purchasing from this website, you agree to the following Terms of Service. Please read them carefully before using our site or placing an order.

1. Products & Orders

We specialize in the sale of our flagship made-to-order product, the CryoChiller, along with select accessories.

• Orders are considered final once payment is received.

• Products are custom-built and not stocked.

• We reserve the right to refuse or cancel any order at our discretion.

2. Shipping

We currently ship only within the United States using the following carriers:

• Southeastern Freight Lines and FedEx Freight for CryoChiller units

• UPS for accessory-only orders

Typical lead time is 5–7 business days from order confirmation. We do not offer expedited shipping at this time.

Once a product is shipped, risk of loss or damage transfers to the carrier. We are not liable for delays caused by third-party shipping providers.

3. Returns & Refunds

Due to the made-to-order nature of our products, we do not accept returns or issue refunds. All sales are final.

4. Payment & Taxes

We accept the following payment methods:

• Bank transfer

• Check

• Credit/Debit Card

• PayPal

• Venmo

• Stripe

Applicable sales tax is calculated based on the delivery location and will be included at checkout.

5. Warranty

The CryoChiller comes with a 12-month limited warranty covering the following components:

• Compressor

• Fan

• Digital Metering Device

• Water Pump

An optional 8-year extended warranty is available for purchase at $499 and includes full refrigeration replacement.

Important Usage Requirement:

To maintain warranty coverage, the CryoChiller must be powered off at the end of each business day and powered on when opening. It is not designed to run 24/7. Failure to follow this guideline may void the warranty.

6. Limitation of Liability

Wine Well Chiller LLC shall not be held liable for indirect, incidental, or consequential damages, including but not limited to improper use, installation errors, or misuse of our products.

7. Intellectual Property

All content, trademarks, and materials on this website are the property of Wine Well Chiller LLC and may not be used or reproduced without written consent.

8. User Accounts

We do not offer user accounts. All purchases are made through guest checkout.

9. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles.

10. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Email: support@winewellchiller.com

Mailing Address:

Wine Well Chiller LLC

5830 Ulmerton Rd

Clearwater, FL 33778

United States